The questions drivers in Orting, South Hill, Puyallup and Graham ask us most. Have one we have not answered? Ask us, or read the longer answers in the Q&A with Mike.
You are entitled to select any glass repair company of your choice to address your vehicle's repair needs. You are not obligated to use the auto glass repair business recommended by your insurance company. NW Autoglass is proud to be a preferred insurance provider for most, if not all, insurance companies. With our extensive experience collaborating with various insurance providers, we possess in-depth knowledge of efficiently billing them directly for the services we offer you. It is essential for you to conduct thorough research, read reviews, and secure the quality and service that you rightfully deserve. Remember, you diligently pay your insurance premiums each month, so it is only fair to receive the service you deserve.
While not all auto insurance plans provide glass coverage, if you have comprehensive insurance, particularly for leased cars or vehicles under loan, it is highly probable that your plan includes coverage for glass claims. Moreover, Washington law mandates that comprehensive plans encompass glass claim coverage. However, if you solely carry liability insurance for your vehicle, it is likely that glass coverage is not included in your auto insurance policy. Nevertheless, it is possible and usually affordable to have glass coverage added to your policy if you desire to do so.
By selecting NW Autoglass, you can anticipate the installation of premium-quality products by our certified technicians. We are committed to providing you and your vehicle with the utmost care and attention. When you choose NW Autoglass, you can have complete peace of mind, knowing that you are entrusting your auto glass needs to the finest professionals in Washington.
The reassuring answer is that Glass Replacement or Repair does not count as a claim, as long as it solely involves damage to your vehicle's glass. Whether it's caused by incidents like gravel hitting your windshield, vandalism, or even hail damage during Washington's intense monsoon storms, you can rest assured that these instances will not be considered as additional claims as long as there is no other damage to your vehicle.
Absolutely not. At NW Autoglass, we specialize in working with insurance companies, and we are well-versed in navigating their processes. Our first step is to confirm with your insurer whether you have the necessary insurance coverage. Once that is established, we take care of all the paperwork and intricate details, freeing you from the hassle. All you need to do is schedule an appointment with our skilled auto glass technicians and enjoy our professional repair service. Make us your initial call, and it will be the only call you'll have to make.
On average a windshield replacement takes about an hour to an hour and a half depending on the vehicle. After installation the vehicle should sit for thirty minutes to an hour, depending on the products used, so the urethane cures and the windshield is securely in place. Then avoid car washes for two days and avoid slamming the doors, hood, trunk or hatch for the first twenty-four hours.
Certainly! NW Autoglass is a comprehensive automotive glass repair facility, capable of replacing any glass component in your vehicle. Whether it's the driver or passenger-side windows, rear glass, tailgates, or any other glass part, we have the expertise to handle it all. Feel free to reach out to us for a complimentary estimate, regardless of your specific glass repair requirements.
OEM (Original Equipment Manufacturer) glass comes from the vehicle manufacturer and carries their logo: the same piece that was in the car when it was built, with precise fitment. Aftermarket glass carries the logo of the company that made it and costs less. In most cases it performs the same, and Mike runs aftermarket glass in his own vehicle. When you want OEM we install OEM, and when it is not available we use OE-equivalent glass, often made by the same manufacturer. Either way the part is confirmed by VIN so the features match.
No, and one of our auto glass agents will be available to help you file your auto glass claim if needed.
The coverage of Original Equipment Manufacturer (OEM) glass by insurance agencies can vary. Typically, insurance companies may cover OEM glass for brand new vehicles, specifically those of the current model year. However, in many cases, you may be responsible for covering the cost difference between what your insurance company offers and the expense of an OEM windshield. At NW Autoglass, we strive to replace your auto glass with OEM whenever possible. If OEM glass is not available, we ensure that the highest quality option covered by your insurance company is used for repairing your vehicle's auto glass. In cases where OEM is not an option, we utilize Original Equivalent (OE) glass, which is often manufactured by the same company as the OEM glass, maintaining a high standard of quality.
Yes, Washington law states that you have the right to select any windshield or auto glass repair facility.
If your insurance agency is not willing to pay for your auto glass repair or replacement we can still help. We offer affordable auto glass repair and windshield replacement services that will fit almost any budget.
No, they cannot force you, but they will prefer you repair your auto glass windshield as the repairing will save time and money and also keep the original seal of the factory intact. When the size of the repair of the windshield is less than a dollar bill, it is strongly recommended by the insurance company to have it repaired and not replaced.
Auto glass claims usually only take about 15 minutes or less to file. Our auto glass experts are happy to help you with this process as well.
Yes, most insurance companies will allow re-tinting of windows as part of the auto glass claim.
Many insurance companies offer coverage for rock chip repairs without requiring a deductible, especially if you have comprehensive insurance. However, if you only have liability insurance, which is common for older vehicles or those that are fully paid off, you will likely need to cover the cost of the rock chip repair yourself. To determine the best course of action, we recommend calling us so that we can assess the damage and provide you with expert advice on how to proceed with the repair. We can also assist in determining whether your insurance will cover the cost of the repair.
The VIN gives the most accurate quote, because it pulls up the exact part for your vehicle including rain sensors, condensation sensors and ADAS camera brackets. If the VIN is not handy, the license plate number usually works. From there we send the quote, agree on a morning or afternoon window, order the part and head out.
Leave enough space to open the doors all the way and walk around the vehicle. Clear the front seats if we are doing a windshield or front door glass, and the back seats if we are working in the back. A clean, empty vehicle is the perfect scenario.
It rains a lot in the Pacific Northwest, so we plan for it. A garage, carport or shop area is ideal. If there is no cover we bring a ten-by-twenty pop-up tent. The one thing that stops a mobile job is strong wind, because it can take the tent away.
Get it scheduled as soon as you can. Cover the impact point with clear tape to keep moisture and debris out, skip the car wash, and avoid running the defroster on it. Temperature swings are what turn a chip into a crack, whether that is hot air on a cold windshield in the morning or a hot windshield flexing in summer.
No. A rock chip repair is a structural fix, not a cosmetic one. Some clear up eighty or ninety percent, some only ten percent, depending on how well the break takes the resin. You can expect to still see the chip; what you will not see is it spreading into a crack.
Let the vehicle sit for at least thirty minutes to an hour before driving, depending on the products used. No car washes for two days. Avoid slamming the doors, hood, trunk and hatch for the first twenty-four hours.
Water leaking inside the car, air leaks and wind noise, fitment problems from glass that was not meant for the vehicle, the wrong shade band, or, worst of all, a windshield with no ADAS attachments on a vehicle that has lane-departure and other camera-based safety systems. We have seen every one of these on other installers' work.
Vehicles with lane-departure warning and the safety features tied to it run those systems through a camera on the windshield. Once the glass is removed and the camera is unplugged, the manufacturer's service instructions call for recalibration, so that is what we do.
Do not touch the door glass and do not try to roll the window up or down. Forcing broken glass through the regulator can break the regulator too and turn one repair into two. Call us, and we will vacuum out the glass and replace the window on site.
Press the window switch. A weird crunching noise usually means the regulator. No sound and no movement usually means a switch or power problem. If the window just dropped into the door, the regulator has failed but the glass is probably fine; give the door a gentle shake and you can usually tell whether there is broken glass inside.
Weight. Commercial glass is much heavier and usually needs two people or setting tools to install. Trucks also fall under DOT standards, so a chipped or cracked windshield can keep the truck off the road until it is fixed.
Mostly the features built into the glass. Newer vehicles come with more and more safety features, and those require recalibration after the glass is replaced, which always costs more than a standard windshield on an older vehicle. Whatever the number is, it is the number you pay: no hidden fees or add-ons.
Simple questions go a long way: How long have you been doing auto glass? What products do you use? Do you recommend OEM or aftermarket, and why? How do you handle vehicles with ADAS systems, and can you do the recalibration? Do you work with insurance? Any shop worth hiring will answer all of them plainly.
The same four things come up in nearly every review we get. They are not marketing. They are how we run every job.
Mobile service is all we do. Your driveway, your office lot or your job site, anywhere from Orting to Puyallup, Graham and the Bonney Lake plateau.
OEM glass whenever you ask for it, OE-equivalent glass when you do not, and a straight explanation of the difference before you decide.
We are a local small business, not a national chain. The price we quote is the price you pay, with no hidden fees or surprise add-ons. Insurance is billed directly, so you pay only your deductible.
Lane-keep and collision cameras are recalibrated after your windshield replacement, so the safety systems work the way the manufacturer intended.
Google reviews from windshield replacements, chip repairs and door glass jobs in Orting, South Hill, Puyallup, Graham, Bonney Lake and across Pierce County.
Tell us about your vehicle and the glass that needs work. We reply within one business day, check your insurance coverage and come to you. The price we quote is the price you pay, with no hidden fees or add-ons.