What Is the Biggest Auto Glass Myth You Hear From Customers?

Summary:

The comment Mike hears most often, and the one that makes him chuckle, comes in the middle of a job when a customer says they did not realize how involved replacing glass is. Many people assume a technician just kicks the old windshield out and throws a new one in. Mike explains that this idea may have come from years ago, when windshields were gasket-set and someone might have seen a technician pushing the glass out with their feet. That is not how the work is done today. Modern windshield replacement is a much more involved process, and customers are often surprised by how many steps go into removing the old glass and properly installing the new one.

Answer:

I think the biggest thing I hear from customers, the thing that makes me chuckle a little bit, is in the middle of my job, a customer will say, man, I did not realize how involved replacing glass is. They are like, I always thought you just kicked the windshield out and threw a new one in. That always makes me laugh. Maybe years and years ago, when everything was just gasket-set, they saw someone pushing on the glass with their feet to get it out, and that stuck in their head as how it is done. But that is definitely not how things happen nowadays. There is a whole process to getting the old glass out cleanly, prepping the vehicle, setting the new glass with the right products, and making sure it is sealed and fitted correctly. So when people watch the job actually happen, they realize there is a lot more to it than kicking one out and dropping one in.