What Should Customers Ask Before Choosing an Auto Glass Company?

Summary:

Mike suggests that customers ask really simple, direct questions before choosing a glass company. Start with experience: how long have you been doing auto glass? Ask what kind of products they use and what their recommendations are, including where they stand on OEM (Original Equipment Manufacturer) versus aftermarket glass. For newer vehicles, ask how the shop handles vehicles with ADAS (Advanced Driver Assistance Systems) and whether they can do the recalibrations that those systems require after a replacement. Finally, ask about insurance: whether the shop works with insurance or not. None of these questions are complicated, but the answers reveal a lot about whether a shop is set up to do the job properly for your specific vehicle.

Answer:

I think a lot of times people should ask, I guess, really simple questions. How long have you been doing auto glass? That tells you right away how much experience you are dealing with. What kind of products do you use? What are your recommendations? That gets into OEM versus aftermarket, and a good shop should be able to explain the difference and tell you which they would go with and why. How do you proceed forward with vehicles that have ADAS systems? Can you do the recalibrations? That one matters more and more with newer vehicles, because if the shop cannot handle the calibration, the job is not really finished. Do you use insurance, or do you not use insurance? That tells you whether they can help you with a claim or whether you are paying out of pocket. Stuff like that. They are simple questions, but the answers tell you a lot about whether the shop can actually take care of your vehicle the right way.