What Should Customers Gather Before Starting an Insurance Glass Claim?

Summary:

Mike advises customers to gather their policy information first, along with the vehicle's make, model, and VIN, since the insurance company will ask for details specific to that vehicle. He notes that insurers typically ask for a lot of personal information as part of the claim: where the vehicle is located, phone numbers, addresses, and similar details that are required before the glass process can move forward. He also raises an important point about choice. Customers should know which glass shop they want to use, because as a consumer they have the right to use whoever they want. They do not have to use the shop the insurance company tells them to use.

Answer:

Things to gather before starting an actual glass claim: make sure you have all your policy information with you. Have your make, model, and VIN number, because the insurance company is going to want details specific to that vehicle. They typically ask for a lot of personal information. They want to know where the vehicle is at, where it is located, phone numbers, addresses, all that kind of stuff. Insurance requires that from you to move forward in your glass process, so having it ready makes the call a lot smoother. The other thing to have in mind is what specific glass shop you want to use. As a consumer, you have the right to use whoever you want to use. You do not have to use who you are being told to use. So go into the claim knowing who you want doing the work, and say so. Between the policy info, the vehicle info, your contact details, and your choice of shop, you will have everything the insurance company needs.