What Does a Typical Mobile Appointment Look Like From Start to Finish?

Summary:

Mike describes the typical mobile appointment at NW Autoglass Solutions as a simple, customer-driven process. It begins when a customer reaches out by phone call, email, or text message to request a quote. Mike sends the quote back, and if the customer likes it, the two of them move forward to scheduling. Rather than forcing the customer into a fixed slot, Mike picks a day and a general time frame that works best for them, either morning or afternoon. Once the appointment is set, he orders the parts needed for that specific vehicle and heads out to the customer's location to do the work. The whole process is designed around convenience, with the customer never having to bring the vehicle anywhere.

Answer:

A typical mobile appointment at NW Autoglass Solutions pretty much starts with either a phone call, an email, or some sort of text requesting a quote. From there, I send out my quote. If the customer likes it, then we move forward and get into setting the appointment. As far as scheduling goes, I pick a time frame that works best for the customer. We settle on a day, and then a time of day, either morning or afternoon, depending on what fits their schedule. Once that is set, I order the parts that are meant for that specific vehicle and head out to wherever the customer is. That is the whole flow from start to finish: the quote request comes in, I send the quote back, we agree on a day and a time window that works for them, I get the right parts ordered, and then I show up and get the job done on site. Short and sweet, but that is how it works.