What Information Should Customers Have Ready When They Call for a Quote?

Summary:

For the most accurate quote, Mike asks customers to have their VIN (Vehicle Identification Number) ready. The VIN lets him pull up exactly which part is meant for that vehicle, including the specific features built into the glass, such as rain sensors, ADAS (Advanced Driver Assistance Systems) cameras, and condensation sensors. Those features change which piece of glass is required, so identifying them up front avoids ordering the wrong part. If the customer does not have the VIN handy, the license plate number is the next best option. Mike notes that a plate lookup is not guaranteed to pull up the vehicle every single time, but it works well as a backup when the VIN is not available.

Answer:

Typically, for the most accurate quote, I request the VIN number. The VIN lets me pull up exactly what part is meant for that vehicle, including the features. I mean specific features like the rain sensors, ADAS cameras, condensation sensors, that kind of stuff. All of those things are tied to the glass, so knowing what the vehicle is equipped with tells me which exact piece I need to order. If the VIN number is not handy, the license plate number always works as well. It is not a hundred percent that it will pull up the vehicle every time, but it will work in most cases and it is a good fallback when someone does not have the VIN in front of them. So the short version is: have your VIN ready if you can, and if not, have your license plate number. Either one gets me a lot closer to an accurate quote than just the year, make, and model on their own, because the features on the glass are what really matter.